Dear Customers, due to COVID-19 our studio is unable to operate in full capacity, therefore, there might be a delay in fulfilling your orders. Thank you for your understanding.

Refunds and Amendments


WHAT IS THE RETURN POLICY?

Nightmare Before Christmas Shop unfortunately does not accept refund requests for digital portraits, because of the nature of the product. We do however offer product revisions if in case a customer is unsatisfied with their illustration.

If merchandise products are received damaged or broken the Company will organise for a replacement product to be send to you under an accelerated shipping arrangement. We only request that you share an image of the damaged product so we can share it with out service provider.

 

How do I organize a revision or new product to be sent to me?

Simply email info@NightmareBeforeChristmasShop.com and we will allocate a Returns Authorization (RA) number for you, and give you all the details you need!

 

What if my printed product arrives damaged, or there is a fault?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at info@NightmareBeforeChristmasShop.com so we can personally assist you and sort out your problem as quickly as possible.